Account Verification Issues

How many times can I attempt verification?

We allow you to try our automated verification up to five times. In some cases, your details may not be validated online. If your information cannot be verified online, you can reach out to our Customer Care team for help. Sometimes, to complete the verification process, documents may need to be uploaded securely to us. Our Customer Care team is available 24/7 to provide verification assistance. You can contact them here.

What should I do if my account is suspended during the verification process?

You can still log in and submit your documents. Once approved, your account will be reopened.